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Terms & Conditions

POST AND PACKAGING
Greece
Delivery to any address in Greece is free of charge. Every piece of handmade Fine Art jewellery is unique and therefore please allow 3 to 10 days for shipment.
During the Christmas Holiday Period, lucky charms and symbols are shipped within 24 hours and will arrive to a Greek address within one to three business days however occasionally due to situations beyond our control some orders may take longer. Customers in Greece may choose to pay via our Cash on Delivery option.

International
For international orders, please allow 10 to 14 business days. Shipments outside of the EU may be subject to additional local customs charges and local rates apply. If applicable, you may wish to contact your local customs office for information before placing an order to get an estimate.
RETURNS POLICY
If for any reason you wish to return an item you may do so up to 7 days from the date of purchase (indicated on the receipt) for a full refund(*). The item(s) should be returned to us in their original condition and unused, including their original packaging. Damaged/altered items will not be accepted and we may send them back to you and/or a refund will be refused. (*) Please note that all shipping return costs are to be paid solely by the customer.

In case you want to exchange an item, you should first return it, get your refund and then you can place a new order online. In such a case you will receive a refund equal to the returned product’s value. If your address is in Greece, please contact our customer service at info@theodorad.com and we will arrange your return/exchange free of charge. We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment After we have received your return request, we will process the refund and notify you via email. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.

For any special queries please contact us at: info@theodorad.com
Returns can only be made directly through the website and should be sent to:
THEODORA
43, RIGA FERAIOY
ALIMOS, ATHENS
17455 GREECE
Please make sure goods are securely packaged to avoid damage during transit.
TERMS AND CONDITIONS
By visiting the “Theodorad” website (“Site”), www.theodorad.com , you are accepting and consenting to be bound by the Terms of Use provided herein, as well as the Privacy Policy. If you do not agree with these terms of use, or any posted guidelines or rules, please do not use this site. We reserve the right, in our discretion, to update or modify the Terms of Use at any time by posting such new terms on the Site. Such changes shall be effective immediately upon posting with the date of the most recent revisions appearing at the bottom of this page, so check back often. We encourage you to review these Terms of Use whenever you use the Site. Your continued use of the Site and/or Services will constitute your binding acceptance of this Agreement, as amended from time to time.
DATA SECURITY AND TRADING
All transactions made through theodorad.com site governed by Greek law which incorporates the Decree 131/2003 Directive 2000/31 / EC on electronic commerce and includes Law no. 2251/1994 (as amended and in force) on consumer protection, which regulates among other issues on remote sales.
The theodorad.com site recognizes the importance of security of personal information and electronic transactions and has taken all necessary measures with the most modern and advanced methods to the maximum security. All information related to the users’ personal data is safeguarded as confidential. Theodora reserves the right to modify these terms at any time.
OWNERSHIP OF CONTENT
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of “Theodora d”, or used under license or otherwise, and all rights there to are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by “Theodora d” (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
RESTRICTIONS ON USE
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site. You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorized access to any other computer system.
MINORS
The use of the pages and the present website services to the user / visitor who is a minor is possible only with the consent of parents or guardians.
PURCHASING ELIGIBILITY
ONLY INDIVIDUALS WHO (A) HAVE REACHED THE AGE OF MAJORITY (EIGHTEEN IN MOST COUNTRIES), (B) HAVE LEGAL CAPACITY TO ENTER INTO CONTRACTS AND (C) HAVE A SHIPPING ADDRESS WHERE THE INDIVIDUAL OR HIS AGENT CAN SIGN FOR DELIVERY, MAY ORDER PRODUCTS THROUGH THE CUSTOMER CARE CENTRE OR ON THE WEBSITE (PLEASE ALSO REFER TO PAYMENT AND SHIPPING SECTIONS BELOW FOR FURTHER DETAILS). IF YOU ARE UNDER THE AGE OF MAJORITY OR OTHERWISE CANNOT LAWFULLY ENTER INTO A CONTRACT, YOU MUST HAVE YOUR PARENT OR GUARDIAN PLACE AN ORDER ON YOUR BEHALF AND THEREBY ASSENT TO THESE CONDITIONS OF SALE. ANY ORDERS PLACED IN CONTRAVENTION TO THIS PROVISION SHALL BE NULL AND VOID. DESPITE OUR EFFORTS THE PRODUCT IS NO LONGER AVAILABLE OR theodora BELIEVES THAT AN ORDER WOULD VIOLATE THESE CONDITIONS OF SALE, MAY theodora REFUSE SUCH ORDER.
PRIVACY STATEMENT
The customers’ privacy is respected. The personal details supplied by a customer will not be shared with any third party for commercial purposes without the customer’s prior express consent. The information collected on this site will be kept confidential. Credit card details are not saved on our website.
COOKIE POLICY

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@theodorad.com
LAW AND JURISDICTION
Contracts for the purchase of products through our website will be governed by Greek Law. Any dispute arising from, or related to, such Contracts shall be subject to the jurisdiction of Greek Courts.
FEEDBACK / COMPLAINTS
We welcome your comments and feedback. Please send all feedback and comments to us via our web form. Comments or complaints regarding an order, payment or delivery should be sent to the following address: info@theodorad.com. You may find telephone numbers in the Order Confirmation sent to you or on our “contact” page.